Shipping Costs

  • All orders under $80 may be subject to a $10 handling fee.
  • Shipping and handling costs are non-refundable.
  • Customer is responsible to verify their ship to address is correct.
  • Shipments returned because of non-receipt by the customer, or a change in customer interest or need will be subject to a restocking fee of 20%.
  • Please inspect your items carefully before signing for them for any damage caused during shipping. If your parcel is damaged during shipping and you do not sign for it and it is returned, you will not be charged a restocking fee.
  • Customer is responsible for paying shipping fees on all returns.

Domestic Orders:

  • USA, Canada, and Mexico (no import duty)
  • $20 for cells, $35 for kits (ground parcel service)
  • Volo Chip, EFIE-DCP, and PWM ship free
  • HEC Chip $10 (ships from EU)
  • Insurance included

International Orders:

First class mail in most countries does not require payment of import duty and tax of any kind, although in some countries this is not the case. Maximum weight allowed is 2 Kg so if your order is more we will break the package up into multiple parcels.
  • Euro Zone
    • Free Shipping to most Euro Zone metropolitan areas
    • Volo Chip $10 (ships from the US)
    • No Duty (ships from the EU)
  • Other Countries
    • Contact us for a shipping quote
    • Volo Chip, HEC Chip, PWM $10
    • Customer's responsible for any customs fee applied by the country shipped to and it is your responsibility to verify procedures customs has in your country.
    • Shipping is via 1st class mail and we are not responsible for packages lost in the mail. Other carriers and insurance are avaiable for an additional fee.
*For shipping related questions contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.